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What's going on?

Pick the closest situation above.

Client history

Is this the third ‘just one small thing’ or the fourth? Without a record, you can't tell when free became the default.

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Question 1 of 2

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Home

Not in the plan yet

This exact situation isn't built yet

Home

How do you want to respond?

Draft

Structure

AI Prompt

Before you start

These aren't problems to react to — they're emails worth sending before the project starts, so the situations in the rest of this playbook come up less often.

Scenario Library

Getting started

Put the scope in writing before you start

Playbook guide

Is this scope creep, or a revision?

Naming the pattern, not the request

When it's your time, not your deliverables

When a new person isn't a new agreement

Putting a number on the extra, without sounding petty

Holding a line with nothing in writing

After you send

When the quote goes unanswered and the work continues

When they pay for the extra and nothing else changes

What's going on?

How do you want to respond?

Draft

Before you start

Scenario Library

Settings

Your profile

Your data