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What's going on?
Pick the closest situation above.
Client history
Has this client gone quiet before? Without a record, every silence looks like the first.
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This exact situation isn't built yet
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How do you want to respond?
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AI Prompt
Before you start
These aren't problems to react to — they're emails worth sending before the project starts, so the situations in the rest of this playbook come up less often.
Scenario Library
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